SALES + CRM01
Find and serve demand
Virtual sales representatives engage approved B2B prospects on web and channels, answer by text or voice, and record the conversation in CRM.
PHARMACEUTICAL WHOLESALERS
Sell faster. Fulfil the right batch. Prove every delivery.
For pharmaceutical wholesalers serving pharmacies, clinics and institutional customers
A text or voice AI sales assistant captures demand in CRM. Batch, expiry and stock rules are checked; WES runs picking, verification and packing. Domestic delivery is tracked, while optional export documents go to expert approval.
ILLUSTRATIVE WORKFLOW
Batch status changed
Eligible alternative → approval → WES task
CONNECTED OPERATION
One order. One traceable path.
THE OPERATING FLOW
One order. One traceable path.
The commercial promise stays connected to the eligible stock, the warehouse task and the delivery record. Export is added when the order requires it.
SALES + CRM
ORDER + STOCK02
Make a feasible promise
Match the customer's order to available stock, batch and expiry rules, price terms and a realistic delivery option before confirming it.
WALI WES03
Control fulfilment
WALI WES sequences picking, batch verification, second check and packing; quarantine or stock exceptions go to the authorised team.
DELIVERY / EXPORT04
Deliver with evidence
Connect dispatch, carrier, ETA and proof of delivery. For exports, prepare document drafts and route them for specialist approval.
CONNECTED SYSTEMSCRM · ERP / stock · WMS / WALI WES · carrier / POD · optional export workflow
HOW IT WORKS
From visibility to action.
The system makes the operation visible, carries out routine work and puts each change in front of the right team.
01
MAKE VISIBLE
Channel demand, CRM history, stock by batch and expiry, order status and delivery events.
02
AUTOMATE
Approved sales conversations and order entry, rule checks, WES task release, status updates and document drafts.
03
ADAPT
When availability, batch status or ETA changes, recalculate affected promises and work; send regulated exceptions for human approval.
EXAMPLE · A BATCH GOES ON HOLD
The sales promise changes before the wrong parcel leaves.
01
WHAT CHANGED
A reserved batch becomes unavailable after the customer has placed the order.
02
WHAT THE SYSTEM DOES
Affected orders are identified; eligible alternative stock and delivery options are proposed. WES work is updated, while a controlled exception goes to the right person for approval.
03
THE RESULT
Sales can revise the promise and inform the customer from the same order record. The warehouse avoids a wrong-batch pick and last-minute rework.
LOSS PREVENTED
Wrong-batch selection, rework, late orders and time spent investigating exceptions.
HOW WE MEASURE VALUE
Where does the loss fall?
Baseline these measures in a pilot; savings depend on order mix, existing systems and operating rules.
Enquiry-to-quote time
Order-entry effort
Wrong-batch and rework incidents
Pick-to-dispatch time
On-time delivery and exception hours
NEW POSSIBILITY
An approved, always-available B2B sales channel with batch-level traceability from enquiry to delivery.
CONNECTED SOLUTIONS