Capture
Create an order draft while retaining its channel and original message.
STANDALONE MODULE · ORDER INTAKE
One reliable order record, whatever the channel.
Bring e-commerce, email, WhatsApp and phone requests into one order intake flow. Show incomplete or conflicting details to an operator, then pass validated orders to your existing OMS, ERP or TMS.
ILLUSTRATIVE WORKFLOW
A phone request becomes a reviewable order.
Switch between phone, email, WhatsApp and e-commerce to see extracted details and exceptions.
Datanomous / Order Intake AgentIncoming requests
INCOMING CUSTOMER CALL
09:14Phone conversationCall centre · phone
Customer
“We need 20 injector repair kits. I'll confirm the part number shortly.”
Order Intake Agent
“I've captured 20 units. I'll recheck the order once you confirm the part number.”
Illustrative call transcript
Order draftReview needed
ProductPart number unclear
Quantity20 units
DeliveryAwaiting confirmation
Checks
Call draft created
Part number needs confirmation
Incomplete details stay in review until resolved
HOW THE MODULE WORKS
Validate
Check customer, product, address, stock and duplicates against existing systems.
Resolve exceptions
Correct missing details or ask the customer; run the checks again.
Submit
Send with operator approval or defined automation rules; track the result.
Connects to order fulfilment.
This module creates a dependable order record. It can connect to Order Fulfillment for warehouse selection, promise calculation and execution.