CUSTOMER ORDER01
Capture the order
Bring customer orders from a portal, email, API or account team into one queue. Check address, service window, load details and agreed terms.
3PL & LOGISTICS · ORDER FULFILLMENT
From transport order to delivery and reconciliation.
For 3PLs and transport operators fulfilling customer orders without a warehouse step
The customer order is checked and passed directly to TMS. Dispatch, live ETA, proof of delivery and reconciliation remain linked to that order, without a warehouse execution step.
ILLUSTRATIVE WORKFLOW
Customer: Delivery window changed
Updated TMS job → ETA → POD → reconciliation
CONNECTED OPERATION
The order goes straight to TMS. Every handoff stays connected.
THE OPERATING FLOW
The order goes straight to TMS. Every handoff stays connected.
Validate the service request, create a transport job, monitor the journey and close the commercial record against actual delivery.
CUSTOMER ORDERTMS + CAPACITY02
Create the TMS job
Pass the validated order to TMS with the required service, collection and delivery details. Assign a vehicle or carrier using current capacity and rules.
ETA + POD03
Manage delivery
Use GPS and driver events to update ETA, notify the customer of exceptions and capture proof of delivery.
RECONCILIATION04
Reconcile the job
Compare the agreed order with actual stops, waiting, delivery evidence and approved extra charges before invoicing or customer settlement.
CONNECTED SYSTEMSCustomer portal / email / API · CRM / order record · TMS · carrier / driver app · GPS · POD · billing
HOW IT WORKS
From visibility to action.
The system makes the operation visible, carries out routine work and puts each change in front of the right team.
01
MAKE VISIBLE
Order terms, TMS job, vehicle capacity, GPS position, ETA, delivery proof and settlement exceptions.
02
AUTOMATE
Order validation, TMS job creation, status updates, exception alerts, POD collection and reconciliation checks.
03
ADAPT
When time windows, capacity or road conditions change, recalculate the assignment and ETA and send approved updates to the people involved.
EXAMPLE · A DELIVERY WINDOW CHANGES
The transport plan and customer promise change together.
01
WHAT CHANGED
A customer changes the delivery window after the order has entered TMS.
02
WHAT THE SYSTEM DOES
The system checks vehicle capacity and the new window, proposes a revised assignment and ETA, then updates the TMS job and customer communication after approval.
03
THE RESULT
Dispatch avoids repeated calls and duplicate entry; the driver and customer work from the same confirmed plan.
LOSS PREVENTED
Manual order entry, repeated dispatch calls, late updates, missing delivery proof and disputed or missed charges.
HOW WE MEASURE VALUE
Where does the loss fall?
Compare order-to-TMS time, coordinator effort, service exceptions and invoice resolution before and after the pilot.
Manual order entry and dispatch calls
Missed collection or delivery windows
Unproductive vehicle time
Missing POD and invoice disputes
Unbilled approved extra work
NEW POSSIBILITY
A transport order customers can follow from booking to proven delivery and agreed settlement.
CONNECTED SOLUTIONS